Shipping policy

Shipping, Delivery and Damage

Wall Art products are made-to-order and in some cases produced after purchase confirmation. Standard orders are processed and shipped within 5-8 business days. Sculptures, Custom or personalized items may require additional production time, which will be communicated at the time of order.

Shipping times are estimates and not guaranteed. We are not liable for delays caused by courier services, customs clearance, natural disasters, or other events beyond our reasonable control.

All products are carefully packaged to prevent damage during transit. In the event that an item arrives damaged, defective, or incorrect, customers must notify us within 48 hours of delivery with photographic evidence showing the damage and packaging. We will arrange for a free replacement or issue credit for the damaged item at our discretion.

Failure to report damage within 48 hours of delivery will result in forfeiture of the damage claim. Claims submitted after this window will not be honoured.

Risk of loss and title for all products pass to the customer upon delivery to the shipping carrier. However, we maintain responsibility for damage claims during transit when reported within the specified timeframe with proper documentation.

Customers are responsible for providing accurate and complete shipping addresses. We are not responsible for orders delivered to incorrect addresses provided by the customer. Address changes may be accommodated if requested before shipment processing begins